FAQ: Ordering Information
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Most of the items on our web sites are made to order. Item(s) made to order cannot be canceled once the factory has begun making the item(s). All furniture, mattresses, most of the bedding items, etc., are items that are made to order. So please make sure that you want the item(s) before ordering them. If you need help, our customer service department would be happy to help you determine your best options. Customers are responsible for all shipping charges.
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Foreign Orders: Shipments to countries other than the United States. Shipping prices that are on the web site are for US orders only. For shipments to other countries, please email us with the details of the exact items you are interested in ordering and your shipping address, including country. Foreign orders must be ordered by mail with a check or money order in U.S. Dollars ($). We do not accept payment with credit cards for foreign orders. Customers are responsible for all shipping costs, including but not limited to delivery costs, customs, and tariffs.
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Secure Information Form - Send us Additional Information About An Order That Has Already Been Placed.
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For delivery emergencies, please call us at 626-969-3707, Monday - Friday, 9am-3pm PST (Pacific Standard Time), otherwise, please email us at service@ecochoices.com. Thank you.
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If you are purchasing something for resale, and you are a California business, we will need your California Resale Information. Please mail or fax (626-969-3717) with your order.
